Shipping & Delivery Policy

Thank you for your interest! Please read our shipping policy carefully to ensure you have a clear understanding of our processing times and delivery estimates.

The Total Delivery Time consists of (a) Processing Time and (b) Shipping Time.

TWO different parts. When customers calculate the total delivery time, please take both processing time and shipping time in consideration.

I. Order Processing Time

• All orders are processed and packed within 2-7 business days.
• Processing time begins after your order and payment are confirmed (weekends and public holidays are not considered business days).
• During peak sales periods or major promotions, processing times may be extended to 5-10business days. We will endeavor to notify customers of any delays in advance.

II. Delivery Options & Timeframes

The table below shows estimated delivery timeframes for various regions across Australia (these timeframes begin after your order has been shipped, and do not include the order processing time mentioned above).

Please Note:

• The timeframes above are estimates only and are not guaranteed. Transit can be affected by factors beyond our control, such as weather, public holidays, or carrier network delays.
• Once your order ships, you will receive a confirmation email with a tracking number, allowing you to monitor your package’s journey.

III. Free Shipping Policy

We are pleased to offer free shipping on orders that meet a minimum value!

• Enjoy free standard shipping on all orders over $80 AUD.
• This offer applies to most addresses within mainland Australia. Some extremely remote locations may be excluded, which will be identified and flagged automatically at checkout.
• The free shipping policy is applied automatically to eligible carts; no promo code is required.

IV. Shipping Costs

For orders that do not meet the free shipping threshold, a flat-rate shipping fee applies.

• Standard Shipping Fee (Under $50): $9.95 AUD.

V. Frequently Asked Questions

1. When will my order ship?
Your order will be processed and shipped within 3-7 business days after your payment is successfully processed. You will receive a tracking number via email as soon as it ships.

2. Can I change or cancel my order?
We are unable to guarantee changes or cancellations once an order has entered the processing stage. Please contact us immediately using the information provided at the bottom of this page, and we will do our best to assist you.

3. What if my package is delayed in transit?
First, please use the provided tracking number to check the latest status of your shipment. If the information has not been updated for an extended period or if you have concerns about the delivery status, please contact us, and we will assist in querying the carrier.

If you have any questions about our shipping policy, please feel free to [Contact Us].